Xoftmade providing worldwide hosting services in Pakistan. Xoftmade reserves the right to refuse service to anyone. Xoftmade also reserves the right to suspend a customer’s access to any or all services provided by Xoftmade at any time without notice or reason. Xoftmade also have the right to cancel or suspend a customer’s account if they violate this Acceptable Use Policy (AUP).

You agree that you, as the person officially responsible for all use of your account, are at least 18 years of age. If you are below 18 years of age, you need to have parental approval in order to sign up, and the account must be ordered by a parent or guardian, in his or her own name. You agree to supply Xoftmade with a current and truthful name, postal address, email address, scan copy of State Issued ID Card or Passport for personal verification, verification of billing source and telephone number for our records. This is your duty to keep this information up to date. You also agree that you are an authorized user of any credit card / bank account that you supply to our payment partner or you and us agree that we have an obligation to fully investigate any possible fake credit card use.

You are as the individual responsible for all use of the account, whether someone you have given access to the account causes damage or not. You know this includes but is not limited to; violation of the hosting account due to carelessness on your part.

Your account will be setup after receiving payment and we or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under.

Xoftmade is not making any kind of warranties or representations for the services being offered. The service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Xoftmade or its agents or employees shall create a warranty. Xoftmade provides no warranty that the service will be uninterrupted or error free or that any information, software or other material available on the service is free from viruses or other harmful components. Under no circumstances Xoftmade would be responsible for any direct, indirect, special, punitive, or extensive damages that result in any way from your use of or inability to use the service, or for third partie’s use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties’ reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.

In case of Website designing Xoftmade will charge 50% payment in advance and the pending on completion of the project. In case of not paying the pending amount in given time period, then your account could be suspended. We will give you time frame about completion of your project. If there is any delay during the project due to vendor (This is what we face many time in past that client send us advance payment, then not provide the required material on time) then we are not responsible for any delay in completion of work. In case of no response longer than two months from client towards his project, his order should be cancelled and any advance fee will not be refunded in that case. Our website development quotations are valid for 30 days.

Xoftmade reserves the right to terminate a sub account of your Multiple Domain Hosting Plan or Reseller Plan at anytime and without notice if found violating the acceptable use policy. All rights reserved.

You are agree to pay appropriate payment for the services received from Xoftmade in advance of the time period during which such services are provided which is not refundable. In case of Website designing Xoftmade will charge 50% amount in advance and the pending on completion of the project. You agree that until and unless you notify Xoftmade of your desire to cancel any or all services received, those services will be billed on a chronic basis. Xoftmade can change charges/rates of any or all the services at anytime.

Currency Conversion rate + $2 per transaction applied if payment made through credit card or PayPal.

Your use of the service is at your own risk. We are not responsible for files and data residing on your account. You are responsible for files and data transferred and to maintain all appropriate backups of files and data stored on our servers.
However we offer free of cost backup service for all Wordpress Hosting, Business Hosting, Unlimited Hosting (Limited to 10GB max space). If any domain fall in above said hosting plans and contain data under 10GB of total account size will be included in automated backups. Where our server takes 3 backups in each month such as 2 in a week and 1 monthly i.e One backup on Monday and Second on Wednesday then Third on 1st of each month "Dates or days can be changed server wise" All those backups can be restored upon request. We do not offer backup option in Budget Hosting Plans.
For VPS / Dedicated Servers we are not offering any backup service along with them. You can get our Backup Plan for your Dedicated / VPS Server. Other than this you are fully responsible for the data.

Hosting – Domains: Xoftmade reserves the right to cancel the account at any time. Customers may cancel their account at any time. Company gives you an unconditional 30-day money back guarantee only for shared hosting packages. But (Domains / VPS / Dedicated Server / Certificates will not be entertained for refund). Refund requests after 30 days will not be negotiated. Accounts cancelled by Xoftmade do not qualify for the money back guarantee. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. Accounts where a free domain is included through Xoftmade will be deducted at PKR. 1200/- from total / current .com, .net domain price (As domain will remain usable for whole year. You may take your domain anywhere after refund if needed). Accounts that are purchased after the demo are not eligible for a refund. To cancel an account, the client must inform before the expiry date of account. The accounts are due for renewal payment after expiry date. If an account is canceled after the expiry (or is suspended due to nonpayment) no data will be available until the pending invoices are paid. Website Development: To start a website / web based application development we always acquire 50% or in some cases 100% advance payment depends upon nature of the project, which is always asked while discussing the project. Once project completed you have to clear all the pending dues on decided / due time frame failing in may result of website / project suspension. Any project which is over due for more than 30 days will be terminated permanently and all your advance amount and work data / files will not be refunded back.

Phishing is illegal on our network. If we found any hosting with phishing content which leads visitors to some fraudulent activities will be suspended instantly without any prior notice. We will ask for a proper reply in this case and website will not be activated until we got a proper answer from you. Normally customer doesn’t aware of such issues because he has not uploaded such content but still its client’s responsibility to upload legal, protected content. Null, copy righted, poorly written script always cause to such issues. Normally hackers spread out such content with null plugins, themes, null php scripts. So you are always requested to uploaded well written and purchased content.

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account or charge you an additional fee for the overages.

On all of our shared hosting plans which include MSSQL or MySQL databases, MSSQL and MySQL databases are limited to 50MB in Budget Hosting, 100MB in Unlimited Hosting and maximum by 250MB in Business Hosting.
You can increase this limit as follows up to a max of 500MB: MSSQL Rs. 500/month/100MB MySQL Rs. 500/month/100MB If your database needs are over 0.5GB (500MB), then our assessment is the db is not appropriate for a shared hosting solution, and needs a dedicated/virtual server due to resource consumption associated with databases of this size.
Information on dedicated servers is available at: https://xoftmade.com/ If you need to increase your db max size limit to one of allowed sizes above, please submit a support request specifying the max size you need and approving the associated monthly charges.

Fair usage policies applied on all shared hosting plans:
+Maximum cpanel allowed in reseller plans are limited to 100
+Maximum Addon Limit is 20 in Budget-3 Hosting Plan
+Maximum Space usage "FUP" is 30GB in Busget-3 Hosting Plan
+Maximum Bandwidth allowed is 250GB in Budget-3 Hosting Plan
+CPU Cores: 1 for Budget Zero, Budget-1, Budget-2 Plans
+CPU Cores: 2 for Budget-3 Plan
+Maximum Ram is 700MB for Budget Zero
+Maximum Ram is 1GB for Budget-1 and Budget-2
+Maximum Ram is 2GB for Budget-3 Plan
+Inodes limit is 1,50,000 for Budget Zero and Budget-1 Plans
+Inodes limit is 2,50,000 for Budget-2 Plan
+Inodes limit is 5,00,000 for Budget-3 Plan
+Inodes limit is 10,00,000 for all Business Hosting Plans
+Number of Emails per hour in Budget Plans: 50
+Number of Emails per hour In Business plans: 300
+Email account size is 250MB in Budget Zero Plan
+Email account size is 500MB in Budget-1 Plan
+Email account size is 1GB in Budget-2 Plan
+Email account size is 2GB in Budget-3 Plan
+Email account size is 5GB in all Business Hosting Plans

Servers delivery time is not fixed, usually servers available online within 24 to 48 hrs, but it can take more time due to un-availability of hardware. All servers comes without backup solution, company will not be responsible for any data loss in case of like hardware failure / human error unless you have take a backup solution also. Our all servers are semi-managed with standard hosting server features only, for fully managed solutions you will be charged extra for maintenance / installation services.

+We do not offer Over-Selling in any of our reseller hosting plan.
+Domains / Clients under a reseller wont be supported directly, only registered contact person with us can get support directly.
+Each domain hosted under a reseller will get CPU, RAM and other resources similar to Budget Hosting Plans, refer to point (Unlimited Resources)

Free wordpress hosting package is to entertain Beginners or Students only to learn about wordpress CMS or to present their project to their institute. We have no warranties or claims policy in this free hosting plan.
+Free hosting can be used for Three months or can be extend upto Six months upon request to sales@xoftmade.com. Each customer can get one free hosting only. After the end of the free period it can be either terminated or can be upgraded to any further plan you like.
+It could be cancelled at any time without any notice.
+Free hosting is just to support Beginners / Students to learn how to start making a website and how to use hosting platform.
+Commercial use of this free service or Illegal use is not allowed.
+Spamming or Phishing content will lead to permanent suspension of the customer account.
+Free hosting is strictly for famous TLD’s only (.com, .net, .org, .info, biz, .us, .pk)
+This is a limited time offer with Conditions.

We offer Free Dynamic Shared SSL with every cPanel hosting. These SSLs are without any warranty and also without any support as well. Because These are not providing any kind of security, these are just adding https protocol with your domain and nothing else. cPanel is providing free SSL which is a shared SSL in nature. That is currently coming for 90 days and renewing for further 90 days automatically. But its not sure that these will continue for how long. So always prefer Dedicated SSLs instead of Free and Shared SSLs. You can check our Dedicated SSLs here (https://www.xoftmade.com/domain-validation-ssl)

Xoftmade is basically following USA copy right act which is not allowing copying any content which you don’t owned. If we got any complaint against such copyrighted content then we will contact you to remove it. If you think you are the real owner of that particular content then you have to come up with proof. Failing in reply within 12Hrs will suspend your website. If any website continue such activity in future will suspend permanently and there will be no refund for such customers as we have this very strict policy. DMCA rules applied to Domain Names you register from us or Content you host on our servers.

The proliferation of offensive or illegal online content has become a significant concern in the digital age. Offensive content can take various forms, ranging from hate speech and discriminatory materials to graphic violence and explicit adult content. Not only does this content negatively impact individuals, fostering a toxic online environment, but it also poses serious legal and ethical challenges. Therefore, there is a collective effort to create a safer digital space by implementing strict regulations and guidelines. We at Xoftmade do not allow any of such content on our servers. If we find such content ourselves or any Govt or law enforcement agency reaches us for such content hosted with us, we will instantly remove that. And such user's will be permanently terminated from our network.

+This is a limited time offer valid till 30th December, 2019.
+Free Coupons are only for old Xoftmade.com customers.
+Each customer can get maximum one coupon.
+Coupon will be used in old accounts with active services only.
+Coupon Maximum Value is Rs. 500
+Coupon are for Shared Hosting orders only
+Coupon is for New Orders only, can't be used for any renewal order

Customer agrees that it shall defend, indemnify, save and hold Xoftmade harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against company, its agents, customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by its agents, employees.

Xoftmade will not be responsible for any damages your business may suffer. we makes no warranties of any kind, expressed or implied for services we provide and we disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Xoftmade and its employees.

Xoftmade collects different types of personally identifiable information in order to be able to provide its services to You. Such information may include but is not limited to name, mailing address, telephone numbers, email addresses, credit card information and other. Users provide all such information voluntarily through various order forms, email messages sent to Xoftmade, Live Chat, telephone, etc. All personal information collected by Xoftmade is treated as strictly confidential. We may disclose User’s personal information if required by law. To report an incident of abuse, please email abuse@xoftmade.com

Xoftmade reserves the right to revise its policies at any time without notice.

Terms are last updated on: 07-01-2024

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