Terms of Service
Xoftmade providing worldwide hosting services in Pakistan. Xoftmade reserves the right to refuse service to anyone. Xoftmade also reserves the right to suspend a customer’s access to any or all services provided by Xoftmade at any time without notice or reason. Xoftmade also have the right to cancel or suspend a customer’s account if they violate this Acceptable Use Policy (AUP).
1. Account-Holder Identification Information
You agree that you, as the person officially responsible for all use of your account, are at least 18 years of age. If you are below 18 years of age, you need to have parental approval in order to sign up, and the account must be ordered by a parent or guardian, in his or her own name. You agree to supply Xoftmade with a current and truthful name, postal address, email address, scan copy of State Issued ID Card or Passport for personal verification, verification of billing source and telephone number for our records. This is your duty to keep this information up to date. You also agree that you are an authorized user of any credit card / bank account that you supply to our payment partner or you and us agree that we have an obligation to fully investigate any possible fake credit card use.
2. Sharing or Reselling of account
You are as the individual responsible for all use of the account, whether someone you have given access to the account causes damage or not. You know this includes but is not limited to; violation of the hosting account due to carelessness on your part.
3. Account Setup
Your account will be setup after receiving payment and we or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under.
4. No warranties
Xoftmade is not making any kind of warranties or representations for the services being offered. The service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Xoftmade or its agents or employees shall create a warranty. Xoftmade provides no warranty that the service will be uninterrupted or error free or that any information, software or other material available on the service is free from viruses or other harmful components. Under no circumstances Xoftmade would be responsible for any direct, indirect, special, punitive, or extensive damages that result in any way from your use of or inability to use the service, or for third partie’s use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties’ reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance.
5. Website Designing
In case of Website designing Xoftmade will charge 50% payment in advance and the pending on completion of the project. In case of not paying the pending amount in given time period, then your account could be suspended. We will give you time frame about completion of your project. If there is any delay during the project due to vender (This is what we face many time in past that client send us advance payment, then not provide the required material on time) then we are not responsible for any delay in completion of work. In case of no response longer than two months from client towards his project, his order should be cancelled and any advance fee will not be refunded in that case. Our website development quotations are valid for 30 days.
6. Termination of Sub Account
Xoftmade reserves the right to terminate a sub account of your Multiple Domain Hosting Plan or Reseller Plan at anytime and without notice if found violating the acceptable use policy. All rights reserved.
7. Payment Information
You are agree to pay appropriate payment for the services received from Xoftmade in advance of the time period during which such services are provided which is not refundable. In case of Website designing Xoftmade will charge 50% amount in advance and the pending on completion of the project. You agree that until and unless you notify Xoftmade of your desire to cancel any or all services received, those services will be billed on a chronic basis. Xoftmade can change charges/rates of any or all the services at anytime.
8. Payment through Credit Card / Paypal
Currency Conversion rate + $2 per transaction applied if payment made through credit card or PayPal.
9. Backups and Data Loss
Your use of the service is at your own risk. We are not responsible for files and data residing on your account. You are responsible for files and data transferred and to maintain all appropriate backups of files and data stored on our servers.
There is two type of Hosting Service we offer Dedicated / VPS and Shared. We have scheduled / routine backup process for our shared servers. The backups that we take are meant to restore the servers as a hole. If you need backups of your old data that has been deleted due to non payment, or buy your own mistake charges will apply. Rs. 1000 / $10 will be charge for data recovery each time.
For VPS / Dedicated Servers we are not offering any backup service along with them. So you have to ensure your backup at your own. You can also ask us for paid backup service for your Dedicated / VPS Server. Other than this you are fully responsible for the data.
10. Cancellation and Refunds
Hosting – Domains:
Xoftmade reserves the right to cancel the account at any time. Customers may cancel their account at any time. Company gives you an unconditional 30-day money back guarantee only for shared hosting packages. But (Domains / VPS / Dedicated Server / Certificates will not be entertained for refund). Refund requests after 30 days will not be negotiated. Accounts cancelled by Xoftmade do not qualify for the money back guarantee. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. Accounts where a free domain is included through Xoftmade will be deducted at PKR. 1200/- from total / current .com, .net domain price (As domain will remain usable for whole year. You may take your domain anywhere after refund if needed). Accounts that are purchased after the demo are not eligible for a refund. To cancel an account, the client must inform before the expiry date of account. The accounts are due for renewal payment after expiry date. If an account is canceled after the expiry (or is suspended due to nonpayment) no data will be available until the pending invoices are paid.
To start a website / web based application development we always aquire 50% or in some cases 100% advance payment depends upon nature of the project, which is always asked while discussing the project. Once project completed you have to clear all the pending dues on decided / due time frame failing in may result of website / project suspension. Any project which is over due for more than 30 days will be terminated permanently and all your advance amount and work data / files will not be refunded back.
11. Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account or charge you an additional fee for the overages.
12. Free Domain
Our all hosting packages are comes with free domain registration. .com , .net, .org , .biz, .us are the domain options which comes under this free offer. Free domain offer is for life, means for how much period you are a part of our family you can enjoy that feature.If any customer not avail the free domain option while ordering, he can still get his free domain but till 01 week of that order only.
13. Database size (maximum / limitations)
On all of our shared hosting plans which include MSSQL or MySQL databases, MSSQL and MySQL databases are limited to 100MB in size by default.
Note that this limit is ONLY on the datafile… we don’t count the trans log in the size, and we don’t put a limit on it.
You can increase this limit as follows up to a max of 500MB:
If your database needs are over 0.5GB (500MB), then our assessment is the db is not appropriate for a shared hosting solution, and needs a dedicated/virtual server due to resource consumption associated with databases of this size. Information on dedicated servers is available at: https://www.xoftmade.com/dedicated-servers/
If you need to increase your db max size limit to one of allowed sizes above, please submit a support request specifying the max size you need and approving the associated monthly charges.
14. Unlimited Resources
Fair usage policies applied on all unlimited resources allocated on any package such as:
15. Email Usage
Email Usage is categorized as per package wise:
16. Servers (Dedicated / VPS)
Servers delivery time is not fixed, usually servers available online within 24 to 48 hrs, but it can take more time due to un-availability of hardware. All servers comes without backup solution, company will not be responsible for any data loss in case of like hardware failure / human error unless you have take a backup solution also. Our all servers are semi-managed with standard hosting server features only, for fully managed solutions you will be charged extra for maintenance / installation services.
17. Free Hosting
Free web hosting space is to entertain Beginners or Students only. We have no warranties or claims policy in this free hosting plan. Free hosting can be used for maximum by 1 year and would be renewed on our Budget-1 plan as normal. It could be cancelled at any time without any notice. Free hosting is strictly for famous TLD’s only (.com, .net, .org, .info) This is a limited time offer with Conditions
18. DMCA - Digital Media Copyright Act
Xoftmade is basically following USA copy right act which is not allowing copying any content which you don’t owned. If we got any complaint against such copyrighted content then we will email you to remove it. If you think you are the real owner of that particular content then you have to come up with proof. Failing in reply within 48Hrs will suspend your website. If any website continue such activity in future will suspend permanently and there will be no refund for such customers as we have this very strict policy.
19. Phishing Content
Phishing is illegal on our network. If we found any hosting with phishing content which leads visitors to some fraudulent activities will be suspended instantly without any prior notice. We will ask for a proper reply in this case and website will not be activated until we got a proper answer from you.
Normally customer doesn’t aware of such issues because he has not uploaded such content but still its client’s responsibility to upload legal, protected content. Null, copy righted, poorly written script always cause to such issues. Normally hackers spread out such content vith null plugins, themes, null php scripts. So you are always requested to uploaded well written and purchased content.
Customer agrees that it shall defend, indemnify, save and hold Xoftmade harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against company, its agents, customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by its agents, employees.
Xoftmade will not be responsible for any damages your business may suffer. we makes no warranties of any kind, expressed or implied for services we provide and we disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Xoftmade and its employees.
Xoftmade collects different types of personally identifiable information in order to be able to provide its services to You. Such information may include but is not limited to name, mailing address, telephone numbers, email addresses, credit card information and other. Users provide all such information voluntarily through various order forms, email messages sent to Xoftmade, Live Chat, telephone, etc. All personal information collected by Xoftmade is treated as strictly confidential. We may disclose User’s personal information if required by law. To report an incident of abuse, please email firstname.lastname@example.org
23. Change to the Terms and AUP
Xoftmade reserves the right to revise its policies at any time without notice.